I've worked my way up from frontline Customer Service mom and pop call centers to Customer Experience Leadership in corporate America. I have decided to set out on my own and put those decades of experience and insight to work for small to mid sized businesses.
I provide a myriad of services from Customer Service Operations Strategy, Process Improvement, Change Management, Operations Program Development and Sales Enablement Strategies
Customer Experience Operations Strategies • Operational Program Development • Change Management Coaching • Process Improvement • Sales Enablement Strategies • Fractional Operations Management